Shipping & Returns
- Our shipments are sent USPS or FedEx ground. Please note that FedEx does not deliver to Post Office Boxes.
- We will provide you via email with a tracking number for your purchase.
- Shipments will be processed and shipped via USPS or FedEx ground within 72 hours of receipt.
- Please contact us if you need shipping expedited: [email protected]
Out of Stock:
We make every effort to have featured items in stock, and occasionally we are out of certain items. If we are out of stock or expecting a back-order on an item that you have ordered, you will receive an email notification with an expected ship date. If the wait for the item is too long for you, feel free to cancel the order prior to the ship date.
We can ship internationally! When placing an order, enter your city, country and postal code in the appropriate fields. The shipping cost depends on the total weight of the order. You will be notified of the cost via email prior to being charged for your order. International orders can take additional processing time.
PLEASE NOTE THAT DUE TO COVID19 WE ARE NOT CURRENTLY ACCEPTING RETURNS. FOR EXTENUATING CIRCUMSTANCES PLEASE CALL US AT (831) 624-1222.
Returns accepted with receipt 10 days from purchase date. Does not apply to custom items, special orders, bedding, building products, paints & finishes, or personal care products.
- Unless there is a manufacturing defect, non-bedding and bathroom fabric products that are unused, unwashed and unworn may be returned within 10 days of purchase and should be returned with any attached tags.
• The product must be returned in substantially the same condition as when purchased, must be returned with the original packaging, any attached tags, the receipt and, except in the case where there is a manufacturing defect, must be resalable.
• Before you return the item, please make sure Eco Carmel has provided you with a Return Authorization Number (“RAN”) as well as information about where the product(s) should be mailed to. The RAN number must appear on the outside shipping carton on all returns.
- Unless your product has a manufacturing defect, you will be
responsible for the cost of shipping the product back to us and a 20% restocking fee.
• We recommend that you use registered mail to return your product. Eco Carmel will not be responsible for packages lost in the return process.
• If you are returning an item, we will issue a credit on your credit card. If you want to purchase anything else in lieu of that item, it will require an additional purchase. An exception to this policy is in the case of a manufacturing defect, in which case we will replace the item free of charge with the same item, if available.
Exceptions to General Return Policy:
Clothes: All clothes should be inspected as soon as they are received. Unless there is a manufacturing defect, clothes that are unused, unwashed and unworn may be returned within 10 days of delivery date and should be returned with any attached tags. Under no conditions will we refund purchases for any clothes that have been worn or washed.
Bedding, Bath Linens & Towels: There are no returns on bedding, linens and towels. If you feel your item is defective please email us at [email protected] with a description and pictures of the item within 24 hours of your package arrival.
Holy Lamb Organics & Savvy Rest:
Holy Lamb Organics and Savvy Rest products are custom-made to order. For this reason, cancellations are not allowed once an order is being processed and no changes are allowed to orders 3 days after order is placed. There are no returns on bedding. If you feel your item is defective please email us at [email protected] with a description and pictures of the item within 24 hours of your package arrival.
Shower Filters & Shower Heads:
Shower Filters & Heads may not be returned once used unless there is a manufacturing defect.
Please inspect all furniture carefully upon delivery. If there is any defect, you must refuse delivery and contact us immediately with details and pictures of the problem. We do not accept returns of furniture once delivery has been accepted. Please contact [email protected] if you encounter any manufacturing defects and we will work with you on the return.
Custom Building & Paint:
All custom and special order building products and tinted paints are not returnable.
Eco Carmel charges sales tax on shipments to California using the final destination shipping address.
Are the prices different on your website?
We make every attempt to have consistent pricing throughout our store and our website, though we will offer online only specials. In the event you find a discrepancy in pricing, please email [email protected] immediately.
If I saw an item in your store but can't find it online, how can I purchase it?
Contact Eco Carmel directly to place an order over the phone at 831-624-1222 and we can ship it to you! We will be adding new products to the website all the time.
Will you share my email address and contact information with other businesses?
No. Eco Carmel respects the right to privacy.